Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Sassy Pet Co! We look forward to delivering your items. 

1. ORDER PROCESSING TIMES
All orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. SHIPPING ESTIMATES
We source our products globally to bring you the best prices and unique items. Because of this, our standard delivery times are typically 7–12 business days after the item has been shipped. 

Please note that delivery timelines are estimates and cannot be guaranteed. Delays can occasionally occur due to customs processing or carrier issues.

3. SHIPPING RATES
We offer Free Standard Shipping on all orders in the continental United States of America.

4. TRACKING YOUR ORDER
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24–48 hours.

5. CUSTOMS, DUTIES, AND TAXES
Sassy Pet Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. DAMAGED OR LOST PACKAGES
If you received your order damaged, or if your tracking shows as "delivered" but you have not received it, please contact our support team immediately at ShopSassyPetCo@Gmail.com so we can help resolve the issue with our courier partners.